YService is the Service Management tool that independently administers the all-round take on of the technical intervention: from the very moment when the issue occurs to the moment of the fault resolution, YService speeds up and manages the service, by tracking every task accomplished and each team member involved, also indicating the best practices to follow.
Both remotely and from any branch or from the headquarters, KPIs are monitored and it will be possible to optimize the workflow and to increase the FCF (the “First Call Fix” rate states the percentage of technical interventions that have immediately solved the problem, without the need for a second intervention.)
Centralized management + Effective management of intervention
Customers expectations exceeded
A significant competitive advantage for the company
Should any failure occur or any intervention request arise, the warning can be managed both automatically and manually, depending on the company decision as YService allows both the functions.
Automatically: YService integration with the other tools of the package allows the smart machine itself to independently “open the ticket”, i.e. to designate the suitable technician.
Manually: the Service Managers can schedule both ordinary maintenance interventions and ask for unplanned maintenance intervention at any time.
Software as a Service
Any manager as well as any professional and any worker involved in the service chain will have access to all the information needed for the complete management of the ongoing and scheduled activities, thanks to a steady machine to machine and human to machine communication flow.